Cedric N Lauchner

2150 Spencer Rd, #22C, Orange Park, FL 32073| (M) (904) 487-9302| cedric.lauchner@gmail.com

Professional Summary

A Telecommunications Professional with over 10 years of experience.  Areas of expertise include Telecommunication Sales, Technical Support, and Installations and Repairs as a Network and Field Technician.

Core Skills

·         Strong Communication Skills                               

·         Skilled Multi-tasker

·         Knowledgeable in PC and Mac Systems

·         Project Management Skills

Software

·         5ESS Switch, ProComm Plus, Lotus Notes, Tead, Cable Data, ICOMS, Windows 7, XP, NT&2000, Telnet, Windcatcher, Invex3g, Scannar and iDen and CDMA test tool Agilent E6474A

 

Application

·         Microsoft Office : Word, Excel, PowerPoint, Publisher, Access, Outlook, Editor

·         Internet savvy: Hoot suite, WordPress, Tumblr, Facebook, Twitter, Familiarity with HTML

 

Sales Experience

·         Present and sell company products and services to current and potential clients

·         Prepare action plans and schedules to identify specific targets and sales prospects

·         Establish and maintain current client and potential client relationships; client/conflict resolution

·         Organize & host presentations and private receptions to educate the public on the business opportunity

·         Develop, launch and execute social media campaigns to increase product awareness and sales

·         Perform Cold and Warm call leads with face to face interaction

 

 

Technical Support Experience

·         Answered telephone and Internet-based inquiries of a technical or complex nature from customers regarding company products

·         Troubleshoot/Resolve internal and external daily customer’s trouble tickets

·         Analyzed problems with nonfunctioning electro/mechanical equipment and software applications to identify problem area(s)

·         Provisioned/De-provisioned customer equipment using software applications

·         Educate and sale customers on the use of company products

·         Recommended solutions to customer application and hardware questions which may have required follow-up and/or escalation to a higher level of expertise

 

 

 

Network and Field Technician Experience

·         Educate customers on service features and functionality 

·         Work with hand tools , JDSU Meters, Volt Meter

·         Analyze optimization drive test data and recommend necessary changes related to RF performance

·         Advise marketing on coverage within the network

·         Maintained subcontracts, and ensured that work was performed according to specification standards.

·         Installed and repaired outside facilities including cable, wire, terminals, loop carrier electronics, and light guided facilities.

·         Resolve escalated external customer issues on the install and/or repair of cable, modem, or telephone services.

·         Completed weekly 20-30 equipment installations, disconnections, and/or repair/replacements for I/O Digital, cable modem high-speed services, and Voice Over I/P

·         Install fiber optic cable, Fusion splice fiber in/on customer’s premises

·         Install RG6, Cat3, Cat5, and terminated voice, video, and data ports

·         Install ladder racks, Aux bars, threaded rods, buss bars, and ground wire. Install 100-400 amp rectifiers, and square cell batteries to support power system. Pulled/Removed 750, 500, 250 coax cables, Sew and stitch cables to ladder racks.

·         Computed statistics, post process and evaluated the systems performance using various software

·         Analyze optimization drive test data and recommend necessary changes related to RF performance Performed drive test for proposed new site locations within the network

 

 

Work History

AT&T | Jacksonville, FL |Wire Technician                                                                                 2011- Present

 

5linx Enterprise | Jacksonville, FL | Independent Marketing Representative                             2009- 2011

 

Sprint | Orlando, FL | Customer Service Technical Representative                                              2007- 2009

 

TAC Worldwide Inc. (Sprint/Nextel) | Jacksonville, FL | RF System Drive Tester                   2006- 2007

 

Teksystems Inc. | Jacksonville, FL | DC Power/ Fiber Technician                                              2005- 2006

 

VM Comsource Corporation | Bloomingdale, NJ | Field Technician                                         2003- 2005

 

RCN | New York, NY | System Maintenance Technician                                                             1999- 2003

 

 

Education

George Westinghouse Technical & Vocational High School| Brooklyn, NY |                          1991-1995

·         Academic Diploma

·         Telecommunications TV Studio technology Certificate

 

 

Note: Additional work history will be provided upon request.